Glossary
Below you can find a glossary of all commonly used terms within the syst...
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"What is Shared During Content Sharing?"
If you are wanting to share content with other Tenancies and are stuck o...
Stefan Maletic Stefan Maletic
"Why aren't certain users showing in my report?"
Hi there! If you've clicked on this article, you're probably wondering w...
Stefan Maletic Stefan Maletic
"How do I upload training done outside of the LMS?"
Have you done training outside of our LMS that is relevant to the field ...
Stefan Maletic Stefan Maletic
"I'm an Admin, why can't I complete quizzes from my account?"
If you're Admin, you've most likely tried testing a quiz that's in the p...
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Hidden vs Deactivated Courses
This article will outline the differences between Hidden Courses and Dea...
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CPD Points
What Are CPD Points? CPD Points (Continuous Professional Development Poi...
Mounika Vukkadam Mounika Vukkadam
Sandbox/Staging/Testing Site
If you are here, you may be thinking you need somewhere to test things w...
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I can't login
Users can have issues logging in. It is important to note there is a var...
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Reset a password
So you need to reset a password. Luckily, it's quite easy to do so. With...
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What is a Parent Course?
A parent course is made up of subcourse activities to replicate the func...
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How to clear caches and cookies
Sometimes a user may need to clear their caches and cookies to resolve a...
Cormac O'Dwyer Cormac O'Dwyer
'User is in another tenancy' error
The 'user is in another tenancy' error is caused when a user with the sa...
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Move Users between Tenancies
Users can register or be placed into the wrong tenancy by accident. The ...
Cormac O'Dwyer Cormac O'Dwyer
How long until a user gets logged out automatically?
The LMS will log a user out after 2 hours of inactivity.   A user will s...
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Features
Acorn has an array of features that can be turned on and off. This allow...
Josh Lavulo-Hodges Josh Lavulo-Hodges
Users say they are not receiving emails
If you receive reports that a user is not receiving emails from the syst...
Josh Lavulo-Hodges Josh Lavulo-Hodges